Business
Accounting for Irate Customers
What is it about customer support that drives us mad? Not just for those of us that manage and provide customer support, but ourselves as consumers. Is it that as a society we have lost all faith in the ability to get what we perceive to be quality service that we immediately begin each engagement with…
Read MoreThinking About Competitors
When you think about your competition, how do you account for it? Do you stress over them? Do you find yourself constantly looking at what they are doing? Maybe comparing yourself to them? I know I did, and sometimes still do. Every move felt like it would change the game for us. It rarely did!…
Read MoreConflicted with Business Processes
The idea of implementing a process is one that should provide insight and guidance. Yet, I find myself conflicted when I think about the idea of putting them together. Not because they lack value, but because I know that their intentions will be lost over time, and they’ll inevitably be leveraged as a crutch and…
Read MoreSocial Media and Business – Thinking Through Online Engagements
It’s been about three years since I last wrote about social media, specifically its affects on businesses. Unfortunately, nothing has changed, albeit one could argue it’s affects have intensified. No one reading this should be a stranger to the polarizing affect social media can have on society. We’ve seen how it can topple governments, dismantle organizations,…
Read MoreThe Dilemma of Fake Work
I read a fascinating piece by Sam Altman, President of Y Combinator, in which he talks to the Post-YC slump. The premise of the article revolves around two very important, yet simple, points: fake work and momentum. Specifically, it’s affects and importance on the companies once they leave the YC cycle. Quick Aside (over-simplified description of…
Read More5 Practical Tips to Building and Running a Business
Regardless of industry, there is always a constant in that every day you’ll be presented with new challenges when running a business. I believe that these challenges introduce insecurities in our personas in which we often fear that our lack of knowledge in a subject makes us exceptionally vulnerable to failure. To account for this we…
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