Accounting for the Pricing Journey

You will undoubtedly undervalue your product or services, and your pricing will be wrong; this I am sure of. It will be echoed by every seasoned business person, professional coach, and everyone in between. You will start researching and googling how to raise your prices and you’ll find over 7 million results offering you advice. Your inability to make…

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Accounting for Irate Customers

What is it about customer support that drives us mad? Not just for those of us that manage and provide customer support, but ourselves as consumers. Is it that as a society we have lost all faith in the ability to get what we perceive to be quality service that we immediately begin each engagement with…

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Thinking About Competitors

When you think about your competition, how do you account for it? Do you stress over them? Do you find yourself constantly looking at what they are doing? Maybe comparing yourself to them? I know I did, and sometimes still do. Every move felt like it would change the game for us. It rarely did!…

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Social Media and Business – Thinking Through Online Engagements

Social Media Business

It’s been about three years since I last wrote about social media, specifically its affects on businesses.  Unfortunately, nothing has changed, albeit one could argue it’s affects have intensified. No one reading this should be a stranger to the polarizing affect social media can have on society. We’ve seen how it can topple governments, dismantle organizations,…

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The Dilemma of Fake Work

I read a fascinating piece by Sam Altman, President of Y Combinator, in which he talks to the Post-YC slump. The premise of the article revolves around two very important, yet simple, points: fake work and momentum. Specifically, it’s affects and importance on the companies once they leave the YC cycle. Quick Aside (over-simplified description of…

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Knowing and Doing

Startup Businesses

Lately I have been having different conversations with people in which I talk to the idea  of Knowing and Doing and how they are not mutually exclusive to one another. I think a perfect example that best illustrates what I mean can be found at conferences. I believe there is an important distinction to be made.…

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